Frequently Asked Questions

Please read our FAQs. If you need any assistance please contact us.

All prices mentioned at website as United States Dollar. You can pay with any country card. Your bank will convert to your local currency automatically.

Boutique Ottoman gives worldwide service to its customers. We are shipping worldwide via DHL Express. Delivery to any worldwide location takes 1-3 business days. Shipping is free of charge without any minimum purchase and is fully trackable.

All of our products are handmade. Because of that, we need 1 to 10 days to prepare your order due to selected products. However, products will be ready to ship out in 48 hours, usually. Delivery to any worldwide country needs another 1-3 days up to your location.

Boutique Ottoman, Inc. is a US based company. Company Headquarters & Financial Centre is located in the United States. Our workshops and operation center are located in Turkey.

HeadQuarter:
Boutique Ottoman, Inc.
2035 Sunset Lake Road, Suite B-2
19702 Newark, Delaware
United States

Operation Center:
Emco Group
Cami Serif Mh. Uray Cd. 5212 sk. Bolge Ishani Alti No:21
Akdeniz, 33010 Mersin
TURKEY

You can make payment online via your debit/credit card. Our company is also approved for Apple Pay and we are able to accept payments via Apple Pay with your fingerprint. Alternatively, you can make your payment via PayPal, Amazon Pay and Google Pay. If you don’t have any options, you can pay via Western Union or Wire Transfer. For details please contact with sales support.

We don’t have “Cash on Delivery” service.

Our online shop has an SSL certificate which provides the highest security encryption for our customers. We are working with Stripe as a payment gateway and once you complete your order you will redirect to Stripe Secure servers to enter credit/debit card information. Stripe is one of the most secure credit/debit card payment gateway globally.

We also accept PayPal, Amazon Pay, Google Pay, and Apple Pay.

You are able to exchange any product without any reason. If you want to change your ring size we are also offering a resizing service for you. You can return any unwanted product in 30 days.

For more information please check the Terms & Conditions page.

All products comes with certificate.