Frequently Asked Questions

Please read our FAQ before sending us a message.

Where are you located?

Boutique Ottoman, Inc. is an United States based company. Company Headquarter & Financial Centre located in United States. Our workshops and operation center located in Turkey.

HeadQuarter:
Boutique Ottoman, Inc.
2035 Sunset Lake Road, Suite B-2
19702 Newark, Delaware
United States

Operation Center:
Areks Logistics
Menderes Mh. GMK Blv. 785/A
Mezitli, 33340 Mersin
TURKEY

Do You Ship Internationally? How much it cost?

Boutique Ottoman gives worldwide service for their customers. We are shipping worldwide via DHL / TNT / UPS Express. Delivery to any worldwide country / location takes 1-3 business days. Shipping is free of charge without any minimum purchase and fully trackable.

How long will delivery take?

All of our products are hand made. Because of that we need 1 to 10 days to prepare your order due to selected products. However generally products will be ready to ship out in 48 hours. Delivery to any worldwide country needs another 1-3 days up to your location.

How secure is shopping in the Online Shop? Is my data protected?

Our online shop has SSL certificate which provides highest security encryption for our customers. We are working with Stripe as payment gateway and once you complete your order you will redirect to Stripe Secure servers to enter credit / debit card informations. Stripe is one of the most famous and secure payment gateway globally.

Which payment methods are you accepting?

You can make payment online via your debit / credit card. Our company also approved for Apple Pay and we are able to accept payments via Apple Pay with your finger print. Alternatively you can make your payment via BitCoin or Western Union.

We don’t have “Pay At Door” service due to international shipments directly from Istanbul, Turkey.

What is your Exchange / Refund Policy?

You are able to exchange any product free of charge. If you want to change your ring size we are also offering free ring size change service for you. You can return and refund for any unwanted product in 30 days.

For more information please check Terms & Conditions page.

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