RING RESIZE & EXCHANGE PROCESS

We are able to resize ordered products free of charge however it is very simple process. We always suggest our customers to resize ring at local jewelers because it takes only 5 minutes process. If they don’t help you for your inquiry you can send us back for resizing any time. By visiting jeweler you will be also able to check your accurate ring size to inform us.

All process for resizing is free of charge but you should pay for both way shipping costs or order another item. If you will buy another item we can ship your resized ring together. By this way you will not pay for return shipping cost.

  • You can send us back ring with any courier company.
  • Return shipping cost will be $25 per package. (We will demand this cost when the resizing is complete.)
  • Please send it to below address and just mention symbolic value not over than $10 as total to pass from customs without any additional charges / taxes. (If we have to pay customs fee due to your shipment, we need to add this fee to your return shipping cost.)
  • Please mention “FOR REPAIR PURPOSE ONLY NO COMMERCIAL VALUE” on pack and add airway bill which we used to ship you.
  • Please don’t write company name or Boutique Ottoman since Boutique Ottoman is United States Company and you will return product directly to our workshop at Turkey.

Returning address:
Cemil Eren Ozkan
Camiiserif Mh. Uray Cd. 5212 Sk.
Uysal Apt. Alti No:92/D
Akdeniz – 33060, Mersin / TURKEY

Once you return your package please fill up below form to process your inquiry: