Please check our frequently asked questions for your questionmarks. If you have anoter question please contact us and we will reply in 24 hours.
Are you ship to any another country?
Yes, Boutique Ottoman is an international online jewelry store. We are shipping worldwide via TNT Express, Aramex Express or DHL Express up to your location and it is FREE OF CHARGE.
Where is your store located?
Boutique Ottoman is an online jewelry shop that gives worldwide service. Boutique Ottoman has 4 workshops in different parts of Turkey. Jewelers at workshops are experted at their own area manufacturing style.
Our financial centre located in
2035 Sunset Lake Road, Suite B-2 Newark, Delaware 19702, United States.
Operation centre located in
Menderes Mah. GMK Blv. No:785/A – Mezitli, 33330 Mersin, TURKEY.
How many days will it take for my order to be delivered?
All orders are processing after payment confirmation. Preperation and customization of order will take 3-4 business days up to your ordered product. All orders ships with express courrier to customer address. It will takes about 2-4 business days to reach your address. Hand made, special and customized products may needs more extra 7 business days to customize.
Can I return product if I am not satisfied?
Yes you can return your product if you ar not satisfied. If you don’t like your product simply inform us in 14 days after you received your order. For more information about return process please check terms and conditions page.
Where are the products made?
All our products are being made in different parts of Turkey by masters of jewels and sent to the customer. All of products are made in Turkey.
How do you provide safe shopping to your customers?
As an international online shopping page we have to provide maximum security to our worldwide customers. Boutique Ottoman using STRIPE Payment gateway provide maximum security to our customers.
The Payment Card Industry Data Security Standard was developed to protect consumers and their data no matter where they shop or what channel they use. Careless online merchants can ruin the trust that a consumer requires to feel comfortable and confident shopping online. STRIPE is PCI Level 1 certified – the highest level certification possible. We offer a three-tier defense strategy to identify fraudulent activity and keep fraud from impacting your operations. Our approach is rigorous and straightforward. All payment informations automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available). Before you even register or log in to the Boutique Ottoman site, our server checks that you’re using an approved browser – one that uses SSL 3.0 or higher.
Once your information reaches the STRIPE Checkout pop-up, it resides on a server that is heavily guarded both physically and electronically. STRIPE servers sit behind an electronic firewall and are not directly connected to the internet, so your private information is available only to authorized computers.